Lead Consultant - Messaging L2 role

*

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - Messaging L2 role

Responsibilities

Evaluate existing DNS design and provide recommendations for improvements to ensure highest level of resiliency and security
Provide DNS expertise as required to resolve DNS related incidents
Effectively communicate and resolve technical challenges within a large, diverse, and dispersed team environment
Research, test and implement new solution architectures for securing applications
Develop automation and support embedded API calls for external system integration into ticketing platform (Service Now)
Manage DNS based redirects as required by the business
Manage domain registration transfers and purchasing
Work closely with Information Security team on security enhancements
Manage split brain DNS and optimize change workflow
Assist with management and maintenance of Microsoft Exchange in a hybrid on premcloud environment
Troubleshooting resolution of Exchange issues raised through escalation
Assisting in engineering mail connectivity solutions for application support
Setting up mailboxes, mailbox restorations, eDiscovery requests
Experience implementing Exchange related security best practice
Manage Mimecast edge gateway email security platform
Exchange disaster recovery setup, configuration, and administration including documentation
Ability to manage acquisition related messaging integration and co-existence activities
Implementing internal / external DNS changes and maintaining security best practice (Cloudflare)
Review and document processes related to DNS and Exchange services
Support of Exchange related services in Microsoft Purview and Defender
Management of distribution group automation solutions
Providing guidance to other team members on proper policy and procedure according to best practice
General knowledge of various other IT practices including networking, servers, and voice.

Qualifications we seek in you
Minimum Qualifications / Skills

Bachelor s Degree preferred (Information Technology, Computer Science, or related field)
Sound understanding of Microsoft Exchange in a hybrid enterprise environment
Managing an enterprise Exchange environment
Managing external DNS and Microsoft DNS in an enterprise
Preferred Qualifications/ Skills

Ability and willingness to work in a 24*7*365 environment
Excellent communication skills
Ability to lead when required and provide guidance on project engagements
Enterprise Exchange system engineering experience (Exchange 2019 / Exchange Online)
Excellent troubleshooting and problem-solving skills
Scripting experience: Powershell, Python, RESTful API
Experience using a helpdesk or IT incident management software (Service Now)
Excellent knowledge of DNS, Active Directory, Azure Active Directory
Customer focused on timely issue resolution in a team oriented environment
Ability to work both independently and as part of a team
Strong critical thinking / problem-solving, and the ability to debug complex-cross systems problems, and document root cause including remediation.
Experience in change and incident management
Experience with testing and deployment of automation tools
General knowledge of software development practices
Understanding of IP networking and network architecture
Experience in Microsoft Active Directory DNS and Sites and Services
Experience managing cloud based DNS: Cloudflare and Route 53
Scripting and automation based on Cloudflare API
Knowledge of HTTP, TLS, WAF and CDN standards and technology
Working knowledge of Microsoft 365 suite of products and links to Exchange Online
Working knowledge of MDM solutions (Intune)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.