Lead Consultant - VMware/Windows Data Center Operations Engineer

*

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Lead Consultant - VMware/Windows Data Center Operations Engineer
In this role, you will play a critical role in managing and maintaining VMware and Windows infrastructure within our data center environment. This position ensures the availability, reliability, and performance of virtualized and Windows-based systems, supporting business operations across the organization.

Responsibilities
Manage and maintain VMware infrastructure, including vSphere, ESXi hosts, and virtual machines, ensuring high availability and performance.
Administer Windows servers, including Active Directory, DNS, DHCP, and Group Policy management.
Monitor the performance and availability of VMware and Windows systems, implementing optimization strategies to enhance efficiency and scalability.
Provide L2/L3 support for VMware and Windows-related incidents and service requests, ensuring timely resolution and minimal impact on business operations.
Utilize scripting languages (e.g., PowerShell, PowerCLI) to automate routine tasks and improve operational efficiency.
Implement and adhere to security policies, procedures, and best practices for VMware and Windows environments, ensuring compliance with industry standards and regulatory requirements.
Maintain accurate documentation of system configurations, operational procedures, and troubleshooting steps. Generate reports on system performance and health metrics.
Work closely with network engineers, system administrators, and other IT teams to ensure integrated and efficient operations of VMware and Windows systems.
Manage changes to the VMware and Windows environments through rigorous testing, coordination, and documentation to minimize risks and disruptions.

Qualifications we seek in you
Minimum Qualifications / Skills
Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience).
Experience in managing and supporting VMware and Windows systems within a data center or IT infrastructure environment.
Proficiency in VMware technologies such as vSphere, ESXi, and vCenter.
Strong knowledge of Windows Server operating systems, including Active Directory, DNS, DHCP, and Group Policy.
Experience with system management and monitoring tools.
Proficiency in scripting languages (e.g., PowerShell, PowerCLI) for automation and task execution.

Preferred Qualifications/ Skills

Certifications related to VMware (e.g., VCP - VMware Certified Professional) and Windows Server (e.g., MCSA: Windows Server).
Experience with configuration management tools (e.g., Ansible, Puppet).
Familiarity with ITIL or other IT service management frameworks.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work effectively both independently and as part of a team.
Commitment to providing exceptional customer service and support.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.