Messaging Engineer

Messaging Engineer (M365, Exchange, AD, DNS, hybrid on prem\cloud)

Location: Hyderabad

Experience: 4-8 years

30 days joiners preferred.

Kindly share resume to nsenthil.kumar@genpact.com with sub of Messaging Engineer.

Responsibilities

• Evaluate existing DNS design and provide recommendations for improvements to ensure highest level of resiliency and security
  • Provide DNS expertise as required to resolve DNS related incidents
  • Effectively communicate and resolve technical challenges within a large, diverse, and dispersed team environment
  • Research, test and implement new solution architectures for securing applications
  • Develop automation and support embedded API calls for external system integration into ticketing platform (Service Now)
  • Manage DNS based redirects as required by the business
  • Manage domain registration transfers and purchasing
  • Work closely with Information Security team on security enhancements
  • Manage split brain DNS and optimize change workflow
  • Assist with management and maintenance of Microsoft Exchange in a hybrid on prem\cloud environment
  • Troubleshooting \ resolution of Exchange issues raised through escalation
  • Assisting in engineering mail connectivity solutions for application support
  • Setting up mailboxes, mailbox restorations, eDiscovery requests
  • Experience implementing Exchange related security best practice
  • Manage Mimecast edge gateway email security platform
  • Exchange disaster recovery setup, configuration, and administration including documentation
  • Ability to manage acquisition related messaging integration and co-existence activities
  • Implementing internal / external DNS changes and maintaining security best practice (Cloudflare)
  • Review and document processes related to DNS and Exchange services
  • Support of Exchange related services in Microsoft Purview and Defender
  • Management of distribution group automation solutions
  • Providing guidance to other team members on proper policy and procedure according to best practice
  • General knowledge of various other IT practices including networking, servers, and voice.

Qualifications we seek in you!
• Bachelors Degree preferred (Information Technology, Computer Science, or related field)
• Sound understanding of Microsoft Exchange in a hybrid enterprise environment
• Managing an enterprise Exchange environment
• Managing external DNS and Microsoft DNS in an enterprise

Preferred Qualifications/ Skills

• Ability and willingness to work in a 24*7*365 environment
  • Excellent communication skills
  • Ability to lead when required and provide guidance on project engagements
  • Enterprise Exchange system engineering experience (Exchange 2019 / Exchange Online)
  • Excellent troubleshooting and problem-solving skills
  • Scripting experience: Powershell, Python, RESTful API
  • Experience using a helpdesk or IT incident management software (Service Now)
  • Excellent knowledge of DNS, Active Directory, Azure Active Directory
  • Customer focused on timely issue resolution in a team oriented environment
  • Ability to work both independently and as part of a team
  • Strong critical thinking / problem-solving, and the ability to debug complex-cross systems problems, and document root cause including remediation.
  • Experience in change and incident management
  • Experience with testing and deployment of automation tools
  • General knowledge of software development practices
  • Understanding of IP networking and network architecture
  • Experience in Microsoft Active Directory DNS and Sites and Services
  • Experience managing cloud based DNS: Cloudflare and Route 53
  • Scripting and automation based on Cloudflare API
  • Knowledge of HTTP, TLS, WAF and CDN standards and technology
  • Working knowledge of Microsoft 365 suite of products and links to Exchange Online
  • Working knowledge of MDM solutions (Intune)