Assistant Manager- P&C Insurance

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role Assistant Manager (Team Leader), PC Insurance
In this role, you will function as Team Leader, Underwriting for Major Insurance brokerage firm
Responsibilities
Process and people leader with direct client relation and client handling
Single owner for operations service delivery and people handling
Drive operational rigor, manage SLAs and KPIs, drive continuous process improvements/ efficiency
Leading weekly/monthly/quarterly discussions on operations with Canadian client stakeholders
Provide quality control for all types of policies and endorsements generated by the business unit.
Ensure that turnaround time and quality of documents meets Company service standards
Manage own work in process and support team efforts to ensure that individual, team, and office goals are met of performing quality audits
Understanding of risks faced by the function and the controls in place to manage and mitigate
Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
Approving hiring and redeployment requests within his/her group
Queue Management Effectively managing and monitoring queue
Sharing RCA on escalations received followed with good problem-solving skills attention to detail.
Support Knowledge transfer at the time of process transition from the business site
Innovate ideas to error-proof the process reduce manual interventions
Conduct and participate in knowledge transfer sessions for new joiners in the team
Qualifications we seek in you
Minimum qualifications
Any Graduate / Postgraduate
Team leading experience in the Underwriting / Brokerage PC Insurance industry
Communication skills for client handling Good Written and spoken Communication Skills
MIS skillset - Good knowledge of MS Office specifically MS Excel Word
Fair understanding of Power BI and Apps
Good knowledge of PC Insurance Underwriting, with team leading and client handling experience
Hands-on MIS skillset to drive insightful performance deep dive with the client - responsible for weekly/monthly reporting to both internal management and client stakeholders
Should have wing to wing knowledge of the Endorsement, Submission Intake, Issuance, Surplus Lines Tax Filing
Ability to function effectively in a team environment exercising good judgment

Preferred qualifications
Preferred Certification: AINS, IIA, CIP, CPCU
Onsite transition experience.
Green Belt certification
React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving
Excellent processing skills and a positive, can do attitude.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.