Assistant manager

A Specialist (Compliance) Processor / Analyst is responsible to handle High Complex Testing, research, reporting and Form 5500 filing of retirement plan activities as aligned.
Compliance Plan Queue monitoring might be an added responsibility ensuring all activities are completed within TAT.
Additional quality checks ensure end to end Plan Testing is completed with 100% quality in first instance.
Coordinate with other Operations group to ensure follow-up testing activities in OMNI / Relius are completed within deadline.
There may also be a need to coordinate with internal departments on application or hardware issues related to daily functions.
Be a SME in the assigned group or process.
Support meeting Service Level Agreements for TAT, utilization, productivity & quality.
Maintain and analyze process queue status and reports as assigned.
Review, research and provide feedback on processing discrepancies/ errors to prevent recurrence.
Participate and transfer information to all associates on a timely basis via regular team meetings. per responsibility assigned.
Handle query resolution for new hires in the group as assigned.
Support New Hire on-boarding process Work with internal departments to research issues related to applications and support of the client.
Build strong understanding of Compliance process and core recordkeeping systems and understand how they work and connect.
Handle the transition of work from client/ on-site center to GDO and work with the on-site team to improve workflow, SOPs, and quality.
Analyze existing systems and processes to identify gaps and opportunities for cost/ quality/ process improvements.

Qualifications we seek in you
Minimum Qualifications
Masters / bachelor s degree in accounting, Business Management /Administration or the equivalent combination of education, training, or work experience.
Prior experience in leading a team of approx. 5 - 10 FTE is essential.
Previous experience of Relius Administration would be a significant plus.

Preferred Qualifications/ Skills
Relevant Industry experience primarily in US Retirement Compliance Domain.
Hands on experience of research in Relius suite of products.
Strong understanding of concepts and terminology of financial services industry, especially in Retirement (DC).
Prior Compliance Testing & Form 5500 filing knowledge, transition experience is essential.
Hands-on experience in handling Queue management.
Well versed with MS Office applications (Word, Excel & PowerPoint, Teams, etc.).
A can-do attitude and the ability to work in a team environment and adapt to change is essential Willingness to work in shifts.