Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Genpact

Compare

3.9

based on 30.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

2173 Genpact Jobs

Assistant Vice President - OTC Lead

Headstrong (GENPACT)

3.9

based on 30.4k Reviews

4-6 years

Pune

1 vacancy

Assistant Vice President - OTC Lead

Genpact

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

BPO SAP CO Oracle Medical Billing Automation Testing Project Management

+ 4 more

Job Description

Inviting applications for the role of Assistant Vice President, OTC Lead

Role - Applicant would be responsible for running overall O2C operation without surprise and understanding team/Client

Responsibilities

Builds a collaborative relationship with the key client partners in the customer site, proactively asks for feedback and takes full responsibility of the process and overall account;

Tracks customer concerns and enables resolution for client issues

Manages account financials (accruals, billing, MSS accuracy, revenue transfer, OP);

Handles all client related communication, including but not limited to recurrent operational reviews, NPS and strategic priorities;

Responsible for negotiating and transitioning of a new scope within the managed accounts

Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction;

Identifies and communicates risk areas to regional & global leadership, whilst providing solution-oriented points of view;

Partakes to various internal & external projects, events, and initiatives

Ensures board of account efficiency by supporting architects & pathfinders within the account

Participates to internal transformation meetings, communicates LDT related plans & results to customer

Promote Genpacts values across teams in supervision.
Manage end to end projects- Identify, design, and implement solution for projects in the area of OTC to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded.
As part of the projects ongoing with the client, actively drive the various automation initiatives around OTC (Robotics, Artificial Intelligence) in order to (over)achieve the targets
As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads
Ensures that the performance objectives ( KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
Acts as a secondary point of contact for all the escalations related to the process
Conducts regular governance call with his counterpart
Takes part of the transition and make sure standard split of activities are followed in the transfer, between Genpact and new GBS set-up at client end
Make sure that there will be a good integration of the new GBS team, and a good relationship is created with the Genpact team, working closely together with the team

Act as global finance business expert in source to pay and reporting tools and processes, in this role being the contact for global IT and translating global finance requirements towards IT, more specifically in the Order to Cash (OTC) domain

Qualifications we seek in you Minimum Qualifications / Skills

Experience in customer management related roles e.g., team leader, Global Lead, etc.

Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)

Experience in team management.
Willingness to work autonomously and in teams playing different roles

Accountability See it, own it and solve it mindset. Willingness to go the extra mile.

Great communication skills Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.

Execution Ability to meet deadline and work well under pressure

Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives.

Ability to think strategically and communicate in a conceptual/structured way

Ability to translate finance business needs into efficient tools & processes.

Experience with the new technologies and a strong knowledge of ERP Tools especially in the SAP suite & Oracle.

Preferred Qualifications/ Skills

College or master s degree in commerce.

Curiosity and interest to learn as much as possible about the areas in which the company operates.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Assistant Vice President roles with real interview advice

What people at Genpact are saying

3.5

Rating based on 92 Assistant Vice President reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Work life balance is mostly good

Job security - Good

+2 more

Dislikes

Hybrid work model applies to operations teams and functional teams do not follow it Visibility and opportunities for growth are more concentrated if you are working from NCR

Read 92 Assistant Vice President reviews