Technical Associate -Services Delivery

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Technical Associate Services Delivery

Responsibilities

• Develop, schedule, and oversee DR tests, including tabletop exercises, failover tests, and full-scale simulations.

• Define test objectives , scope, and scenarios in collaboration with IT teams and business units.

• Evaluate DR systems, processes, and infrastructure during testing to identify gaps or inefficiencies.

• Coordinate across departments, external vendors, and stakeholders for seamless test execution.

• Communicate test outcomes, recommendations, and action plans to leadership and key stakeholders.

• Maintain detailed records of test plans, scenarios, outcomes, and lessons learned.

• Review and update the organization s DR plans based on test findings or organizational changes.

• Ensure testing aligns with compliance requirements and industry standards.

• Support audit activities related to disaster recovery and business continuity testing.

• Develop and maintain a centralized knowledge repository for disaster recovery plans, procedures, and key organizational information.

• Ensure the repository is accessible, up-to-date, and user-friendly.

• Create and maintain documentation, including DR policies, SOPs, FAQs, and user guides.

• Standardize content to ensure consistency and accuracy across all knowledge assets.

Qualifications we seek in you

Minimum Qualifications / Skills

• College diploma or university degree in the field of computer science.

• Ensure testing aligns with compliance requirements and industry standards.

Preferred Qualifications/ Skills

• Good communication skills

• Excellent coordination skills

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training .