Service DeliveryAnalyst (L1)

JOB DESCRIPTION
Job Code
Position
Industry
IT Services
Experience
Location
Expected
joining
Immediate
MS-02/JR Service
Delivery-
6
Months
–
Trivandrum
3Years
Analyst (L1)
Job Overview:
We are seeking experienced candidates for the post of entry level Application Support Engineer to join
our Maritime division as Service Delivery- Analyst (L1).
Key Responsibilities:
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Production support for our Maritime Applications which is currently used by major
international shipping agencies.
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Interact with the customers and identify the details of their software requirements.
Testing the application and new changes before releasing the changes in production
environment.
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Identify and resolve any kinds of bugs / errors in the application.
Training the clients when new changes are released in live system.
Should act as a bridge between our programming team & clients to convey the customer
requirements.
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Assist the clients in generating various reports to meet their business requirements.
Constantly monitoring the applications which helps in proactively identifying any errors or
bugs in the application.
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Co-ordinate with our network / infra team for checking and maintaining the servers
Qualifications and Experience:
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Education: B.Tech / BE / MCA / MSc / B Sc / BCA.
Experience: 6 months – 3 years of experience in any technical support / application support
role.
Key Skills:
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Customer service skills
Good Communication skills
Experience in interacting with international clients / customers.
Compensation: Competitive salary and perks
Application Process:
Interested candidates are invited to submit their resume along with a cover letter detailing their relevant
experience and achievements to careers@geminisoftware.com.
Please visit our website to gain a comprehensive understanding of our company profile
https://www.geminisoftware.com/.
JD- Service Delivery- Analyst (L1)
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Join GEMINI and be part of a visionary team dedicated to driving innovation and excellence in IT
services.
JD- Service Delivery- Analyst (L1)
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