Manager Operations - AR + PP

Designation : Manager

Department: Accounts Receivable Operations

Shift: 3pm – 12am / 6pm -3am

Work from Office

Location: Airoli, Navi Mumbai

Statement of the Job: The job involves managing and guiding a team of AR and Payment posting associates who will be responsible for analysis of payments, adjustments, receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate, denial and appeal management protocol.

Duties of the Job:

• Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
• Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
• Manage day-to-day activities with the team, but not limited to.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with Team  to resolve any personnel problems or conflicts that may arise in the team.
• Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.
• Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
• Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
• Client Relationship Management

Experience + Qualification:

Graduate  

8+ years in US Healthcare with managing AR + Payment posting

Current role should be Assistant Manager or equivalent to

Ready to work in rotational shifts when required

Interested candidates can share their profile on anandi.bandekar@gebbs.com

Designation : Manager

Department: Accounts Receivable Operations

Shift: 3pm – 12am / 6pm -3am

Work from Office

Location: Airoli, Navi Mumbai

Statement of the Job: The job involves managing and guiding a team of AR and Payment posting associates who will be responsible for analysis of payments, adjustments, receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate, denial and appeal management protocol.

Duties of the Job:

• Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
• Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
• Manage day-to-day activities with the team, but not limited to.
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
• Develop processes to improve productivity and quality of the team.
• Participate in the new pilots projects & work towards proper transition of knowledge to team.
• Work with Team  to resolve any personnel problems or conflicts that may arise in the team.
• Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.
• Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
• Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
• Client Relationship Management

Experience + Qualification:

Graduate  

8+ years in US Healthcare with managing AR + Payment posting

Current role should be Assistant Manager or equivalent to

Ready to work in rotational shifts when required

Interested candidates can share their profile on anandi.bandekar@gebbs.com

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