Site Reliability Engineer - Incident Management (6-8 yrs)

About the job :

Hiring for a MNC client which provides software as a service products related to customer support, sales, and other customer communications.

The company was founded in Denmark in 2007.

It has over 100,000 customers and 5000+ global employees.

Currently hiring for a new Product Development Center of Excellence in Pune.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey.

Role : Site Reliability Engineer

Location- Pune (Hybrid)

Description :

- Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems.

- Within APAC SRE, our focus is on engineering quality solutions that solve our reliability and observability needs.

- Additionally SRE's will keep an ever-watchful eye on our systems capacity and performance.

What you'll be doing

- Engage in and improve the whole lifecycle of service, from inception and design, through to deployment, operation and refinement.

- Provide and institute proven practices around reliability, remediations, and incident management

- Build vital and efficient tooling to lower the barrier of entrance for engineering teams to plug in and enjoy the benefits of Reliability

- Provide guidance to engineering teams reliability standards to help proactively identify and resolve issues before they become incidents

- Rapidly understand issues with our products and help teams to optimally solve customer-impacting incidents

- Architect highly reliable production-grade platforms that enhance the reliability ideology

- Analyze the shortcomings of existing systems and propose alternatives

Required experience :

- 6+ years as Site Reliability Engineer / Software Engineer with focus on prevention, observability and improvement in a project

- The ability to solve architectural problems is a must

- 6+ years of experience in coding with any language (Python / Java/ Go / Scala etc)

- 5+ years of experience in system design is a must

- Experience architecting, improving, and operating reliable distributed platforms

- Experience in setting up frameworks where services are more reliable in creating automation process testing

- Knowledge with AWS, infrastructure, cloud-native software design, backend systems, and Kubernetes

- Experience building for and supporting a polyglot programming and datastore environment

- Enjoyment from helping others learn and improve through pairing, code review, tech talks, etc.