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Engaged Employer

Garbha Gudi Ivf Centre

Compare

3.5

based on 14 Reviews

6 Garbha Gudi Ivf Centre Jobs

Senior Manager - Operations

GARBHAGUDI IVF CENTRE

3.5

based on 14 Reviews

10-15 years

Chennai

1 vacancy

Senior Manager - Operations

Garbha Gudi Ivf Centre

posted 2d ago

Job Role Insights

Fixed timing

Key skills for the job

ESIC HRIS Software Configuration Management Senior Management Revenue Generation Business Expansion

+ 1 more

Job Description

You play a vital role in smooth functioning of day to day operations across all centre s of GarbhaGudi. You are responsible for process excellence across all centre s. Process Excellence in every aspect of our service which leads to Couple delight.

Job Responsibilities

1. Human Resource:

a. Manpower Planning Co-ordinate with Managers of each centre and check on the manpower requirement and update Back Office Executive. Assisting Back off Executive in screening and shortlisting candidates.

b. Attendance Crosscheck the attendance on monthly basis along with Managers. Monitor leave and week offs of all departments. Manager s attendance and leave to be planned and approved. Extra work hours of managers need to be approved as well.

c. Training On job training and training on Infertility for new joiners. Asses staff needs and Initiate periodical training programs for working staff. Monitor and review the progress of staffs in order to provide satisfactory couple delight. Applying ERRC and 3T principle s quarterly.

2. Operations:

a. Grievance Management Handle couple issues in a timely and accurate way. Ensure couple delight by maintaining strong relationships. Oversee and ensure that all the staffs deliver quality service to couples.

b. Service Support Ensure couples retention by proactively analysing couples concerns and announcing special discounts / offers (in line with Management).

c. Marketing Support Assist Marketing team in arranging camps and required man power support to execute the event effectively. Weekly call with Business Development team to Ensure timely disbursement of monthly referral payments and support needed from each centre for business development activities.

3. Administration:

a. Periodic Meetings Ensure mandatory implementation of review meetings in the center. Bi monthly review with manager s and monthly once meetings with all staff across all centres. Generate revenue reports, produce revenue projections monthly and quarterly. Weekly and Monthly audits of all patient reports, procedure summaries issued by the center.

b. Audit Perform weekly and monthly audit of patients reports, treatment protocol and summaries, consent forms update medical head and file the documents. Visit assigned centers periodically to carry out center audits and to ensure smooth functioning of the centre.

c. Planning and Execution of business expansion with Director / Senior management.

In addition, the management may also entrust you with other associated/affiliated/strategic responsibilities from time to time.

Employment Type: Full Time, Permanent

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Prepare for Senior Operations Manager roles with real interview advice

What people at Garbha Gudi Ivf Centre are saying

What Garbha Gudi Ivf Centre employees are saying about work life

based on 14 employees

55%

89%

62%

100%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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