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4.1

based on 490 Reviews

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52 Gandhi Automations Jobs

Customer Care Manager

10-18 years

Mumbai

1 vacancy

Customer Care Manager

Gandhi Automations

posted 27d ago

Job Description

Role & responsibilities


Job description:

  • Attend Client complaint via Phone, E- mail, toll free number.
  • Check the record of the product in the system & accordingly register complaint.
  • Inform complaint number to client / Visiting charges.
  • Coordinate with Project Execution, Accounts, Stores, Production & Field Service Engineer dept. for prompt service to client.
  • Guide FSE for preparing service report during service visit as per site situation.
  • Study the previous day FSE reports & take appropriate action, like spares quote, Proforma Invoice, invoice request to account dept., spare part request to store dept. for replacement materials, AMC Proposal, Safety concerns awareness to clients, complaint closer mail.
  • Encourage client to participate in GAPL Customer Satisfaction survey.
  • Coordinate with FSE & Project Execution dept. for bringing back replacement materials at GAPL Stores.
  • Follow up of Spare quote, AMC Proposal, Proforma Invoice, Outstanding spares payment follow up
  • Handle the 24 x 7 toll free number.
  • Arrange AMC visit as per due date.
  • Maintain the complaint list record.
  • Highlight the frequent product complaint to seniors & provide the solution to client.
  • Prepare RCA reports, complaint analyses report.
  • Check the daily complaint photos which is shared by FSE & educate client if any concerns.

Preferred candidate from Mumbai Western Line (Virar to Churchgate)


Education Qualification:- Diploma in Engineering or B.E/B.Tech







Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Gandhi Automations through

(based on 22 Gandhi Automations interviews)
Job Portal
Walkin
Referral
Company Website
49%
14%
9%
5%
23% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Gandhi Automations are saying

1.9
 Rating based on 2 Customer Care Manager reviews

Likes

Salary on time, baki sab bakwaas

Dislikes

Think 200 times before joining. No respect for employees. This is a gujarati version of East India company. Leave policy is rubbish. they will put salary on hold after joining. Employees have died due to non stop mental torture by management, still they wont change. All positive reviews on glassdoor and ambitionbox are fake. Hire and..Read More

Read 2 reviews

Customer Care Manager salary at Gandhi Automations

reported by 4 employees with 5-13 years exp.
₹10.8 L/yr - ₹18 L/yr
121% more than the average Customer Care Manager Salary in India
View more details

What Gandhi Automations employees are saying about work life

based on 490 employees
75%
97%
33%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Gandhi Automations Benefits

Submitted by Company
Working in GAPL will challenge you
Your career in GAPL is made by you
We have you covered
Submitted by Employees
Job Training
Free Transport
Soft Skill Training
Team Outings
Work From Home
Free Food +6 more
View more benefits

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Gandhi Automations Mumbai Office Location

View all
Mumbai, Maharashtra Office
Headquarter
2nd Floor, Chawda Commercial Center, Chincholi Bunder, Link Road, Malad (West), Mumbai, Maharashtra 400064, IN Mumbai, Maharashtra
400064

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