Team manager - Internal Communication

I. About Gallagher:

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.

The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GSC has grown into a team of more than 10,000 employees across four locations Kolhapur, Shimoga, Bengaluru,Mumbai and Pune, providing reliable, fast and high-quality support to field staff.

Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results.

At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

II. Position Summary

As an internal communications manager, youll be responsible for creating and implementing communication strategies that help employees understand the organisations mission and objectives. You’ll use a variety of internal channels, including email, and intranet, to deliver messages that resonate with employees and create a culture of engagement.

III. Primary Responsibilities

Manage the company’s internal communications channels: you’ll be responsible for managing multiple communication channels, including email, social media, and intranet. You’ll need to ensure that messages are consistent, engaging, and targeted to the right audience.

Produce communications materials: To keep employees engaged and informed, you’ll need to create engaging content that resonates with your audience. This can include videos, infographics, articles, and other forms of multimedia.

Support leadership and company meetings: Organize and facilitate employee engagement activities, townhalls , employee engagement activities , company meetings, workshops and surveys.

Collaborating with Cross-Functional Teams: Internal communications managers collaborate with cross-functional teams, o understand their communication needs and develop strategies to meet them. This may involve coordinating with other departments to ensure that messages are consistent and aligned with the organization’s overall communication strategy.

Stay up-to-date on communications technology: Keep up with the latest tools, technology and digital platforms to provide the best methods for effective internal communication.

Measure success: Establish key performance indicators (KPIs) and benchmarks, set goals, and measure the success of internal communications initiatives.

IV. Requirement and Skills

• Experience:7+ years in internal communication .
• Experience with project management tools such as Populo , Experience with Microsoft Office and Teams.
• MBA or equivalent in Communication digital Marketing, or a related field preferred

V. Skills and Competencies

• Communications: Effective communication skills to develop relationships with internal colleagues and external partners.
• Project Management: Ability to plan and organize work and self to achieve objectives and targets; accountable for delivering outcomes; strives to meet and exceed expectations.
• Agile: Has a flexible approach to change; can work effectively in various situations; constantly se