Team Manager - Social Media

I. About Gallagher:

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.

The Gallagher Service Center (GSC) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GSC has grown into a team of more than 10,000 employees across four locations Kolhapur, Shimoga, Bengaluru,Mumbai and Pune, providing reliable, fast and high-quality support to field staff.

Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results.

At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

II. Position Summary

We are seeking a motivated Social Media Team Manager to effectively engage with targeted virtual communities and network users.

Our objective is to achieve exceptional customer engagement, foster intimacy, drive website traffic, and increase revenue through strategic utilization of the social media marketing roadmap.

The ideal candidate should possess a comprehensive understanding of various social media platforms and how to optimize content for maximum engagement.

III. Primary Responsibilities

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of companys social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments to manage reputation, identify key players and coordinate actions

IV. Requirement and Skills

• Experience:7+ years of social media experience with LinkedIn, YouTube, Instagram, Twitter, and Facebook.
• Experience with social media management and project management tools such as Oktopost and Workfront. Experience with Microsoft Office and Teams.
• MBA or equivalent in Digital Marketing, or a related field preferred and with at least 3 years of demonstrated team management experience

V. Skills and Competencies

• Communications: Effective communication skills to develop relationships with internal colleagues and external partners. 
• Project Management: Ability to plan and organize work and self to achieve objectives and targets; accountable for delivering outcomes; strives to meet and exceed expectations.
• Agile: Has a flexible approach to change; can work effectively in various situations;

VI. Minimum Qualifications

Education

Major

Any Graduate or Post Graduate

Degree

Bachelor Master

Work Experience

7 years +