Service Assurance Consultant

As a Service Assurance Consultant, you will play a pivotal role in proactively
providing our clients with monitoring, managing, and optimizing IT
infrastructure services. Your expertise and industry knowledge will be
leveraged to ensure our clients receive cutting-edge solutions tailored to
their unique needs. You will work closely with our team of experts,
contributing to our mission of delivering exceptional service.

• - Design, develop, and implement monitoring solutions for TSOM
  (TrueSight Operations Management), BHOM (BMC Helix Operations
  Management) and AIOps (Artificial Intelligence for IT Operations).

• Create and maintain service models to effectively represent IT services
  and their dependencies.

• Plan, execute, and manage upgrades and migrations of existing
  monitoring solutions.

• Monitor and troubleshoot IT infrastructure performance issues.

• Proactively identify and resolve potential service disruptions to ensure
  service availability and performance.

• Analyse and interpret monitoring data to identify trends and root causes
  of issues.

• Generate reports and dashboards to visualise IT service health and
  performance metrics.

• Stay updated with the latest advancements in Service Assurance,
  Operations Management tools and technologies.

• Collaborate effectively with cross-functional teams (Development,
  Operations, Security) to ensure optimal service delivery.

• 5-7 years of experience in Service Assurance, IT Operations, or a related field.

• - Proven experience with TSOM, BHOM, or other enterprise monitoring
  solutions.

• Strong understanding of service modelling concepts and methodologies
  (ITIL Service Management a plus).

• Experience with scripting languages (e.g., Python, PowerShell) and APIs.

• Excellent problem-solving skills and the ability to work in a fast-paced environment.

• Strong communication skills and the ability to work collaboratively with cross-functional teams.

• Ability to work independently and as part of a team.

• Bachelors degree in Computer Science, Information Technology, or a related field is
  preferred