Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Boomi

Compare

3.3

based on 30 Reviews

54 Boomi Jobs

Analyst - IT Infrastructure (Service Desk)

Boomi

3.3

based on 30 Reviews

3-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Analyst - IT Infrastructure (Service Desk)

Boomi

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Automation Testing Information Technology Windows System Administration Service Management CCTV Monitoring

+ 2 more

Job Description

As a Analyst - IT Infrastructure, you will support the internal and external users by seeing the big picture, understanding needs and tying them to results, and driving value. You will work primarily with the End Users to ensure appropriate technologies are in place to support Boomi.

You Will

Engage in providing End User Technology support in our IT Infrastructure operations
Be responsible for support delivery, driving issues reported into IT Service desk and escalations, investigation and resolution of incidents, ensuring outage updates are timely and of sufficient quality
Manage all end user issues related to Hardware, Software Installation & Access and Network.
Provide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stability
Manage relationships with Business Partners in the Regions to promote a strong alignment, continuous development and focused on increasing customer satisfaction via reduced meantime to Restore Service and increased data quality
Manage all procedures related to identification, prioritization, and resolution of incidents and requests, including the monitoring, tracking and coordination for end user IT issues.
Maintain communications and coordination between internal and external services providers in order to maintain situational awareness
Work with management team to promote the up-skilling of talent, and drive a positive culture aligned to our corporate values
Foster relationships with key customers, infrastructure teams and end users becoming a champion of end-user satisfaction.

Take the first step towards your dream career

Every Boomi team member brings something unique to the table.

Heres what we are looking for with this role:

Essential Requirements

BE/BTech in information technology/Computer science or combination of education and equivalent work experience.
3- 5 years of relevant experience in IT Service Desk functions, majorly into End User Computing
3-5 years of relevant experience in Windows and Mac devices support.
Prior hands-on experience in Okta, Intune, Google Admin center, Zscaler, O365 and Jira Service Management tool.
Strong analytical skills with the ability to synthesize the ecosystem and relationships of various IT technologies for the delivery of business services
Efficient Communication Skills, providing right information to right stakeholder, at right time.
Track record working with IT Executives, exhibiting composure, credibility, and technical acumen