FULL Creative - Chat Support/ Night Shift

Roles and Responsibilities

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when need persists.
• Achieve the KPIS and objectives in the cadence set by the team.
• Building connection/rapport to personalise the chat conversation.
• Be an active and responsible team member in all aspects of work.

Requirements

• 1-4 years of experience in chat or customer facing roles.
• Exceptional oral and written communication skills.
• Passion towards amazing customer experience.
• Excellent typing skills including speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Good analytical and interpretational skills.
• Attention to detail.
• Should be willing to work from our office in Chennai when required.
• Willingness to work during night shift (9 pm to 6 am) and on two weekends per month.

Workspace Requirements

• Private workroom with the ambience to handle calls.
• Ready for a video call at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
• Good Internet speed (above 50 MBPS download and upload) with the ability to be wired (LAN).
• Power backup (if you have frequent power cut issues).