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87 Fujitsu Jobs

Service Desk Expert

3-5 years

₹ 3.6 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Service Desk Expert

Fujitsu

posted 2d ago

Job Description

  • Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentation
  • Responsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on callShould flag any priority incidents immediately to the SME
  • Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
  • Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time FixReceives successfully completed Incidents/Changes/Service Requests and closes the record accordingly
  • Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions

Employment Type: Full Time, Permanent

Read full job description

Fujitsu Interview Questions & Tips

Prepare for Fujitsu roles with real interview advice

Top Fujitsu Service Desk Expert Interview Questions

Q1. Reverse Linked List Problem Statement Given a singly linked list of integers, return the head of the reversed linked list. Example: Initial ... read more
Q2. How many types of memory areas are allocated by the JVM?
Q3. What are the basic annotations that Spring Boot offers?
View all 135 questions

What people at Fujitsu are saying

2.8
 Rating based on 10 Service Desk Expert reviews

Likes

Infra and other benifits

Dislikes

Work environment

  • Job security - Poor
Read 10 Service Desk Expert reviews

Service Desk Expert salary at Fujitsu

reported by 47 employees with 1-7 years exp.
₹3.6 L/yr - ₹8.4 L/yr
At par with the average Service Desk Expert Salary in India
View more details

What Fujitsu employees are saying about work life

based on 2.2k employees
72%
84%
68%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fujitsu Benefits

Work From Home
Soft Skill Training
Health Insurance
Cafeteria
Job Training
Gymnasium +6 more
View more benefits

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Fujitsu Pune Office Location

View all
Pune, Maharashtra Office
A-15, MIDC Technology Park, Talawade, Pune, Maharashtra India Pune, Maharashtra
412114

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