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97 Fujitsu Jobs
Service Desk Expert
3-5 years
₹ 3.6 - 7L/yr (AmbitionBox estimate)
Pune
1 vacancy
Service Desk Expert
Fujitsu
posted 6d ago
Job Role Insights
Flexible timing
Job Description
- Exceptional verbal and communication skillsUnparalleled Listening and Comprehension capabilitiesProven service industry front line experience with handling high value/critical customersAbility to keyboard to capture important details on a call for documentation
- Responsibilities:Should be handling Call / Chat / Email Support to end usersIdentifies issues create Service Request or Incident based on the issue type, and provide L1 resolution, on callShould flag any priority incidents immediately to the SME
- Ensures Incident records are kept up to date throughout the life of the Incident, additional information is documented as it becomes available, and progress updates/user chases and other actions are taken towards resolution
- Ensures that Incidents which are resolved without leaving the Service Desk are flagged as being a First Time FixReceives successfully completed Incidents/Changes/Service Requests and closes the record accordingly
- Executes required tracking of knowledge base usage and opportunities (voting and rating as required) as well as Sense and Respond activities/actions
Employment Type: Full Time, Permanent
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Rating based on 10 Service Desk Expert
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Anonymous · Customer Success, Service & Operations
in Pune
Infra and other benifits
Work environment
- Job security - Poor
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