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77 Friulair Jobs
Tier 3 Support Engineer
Friulair
posted 7hr ago
Job Role Insights
Key skills for the job
Job Description
We are seeking a highly skilled and motivated Tier 3 Ecoplant support engineer to join our dynamic team at Ecoplant. As a Tier 3 support member, you will play a key role in helping with the onboarding of our customers and providing support for ongoing issues , working alongside a talented group of professionals to disrupt the infrastructure world.
Join us in transforming the way we power production for a brighter future.
Responsibilities
- Create and update the system diagram -
- Create P&ID based on the AS-Build and any necessary assets needed for this PI&ID.
- Do any needed changes that are needed and / or additional information that is received during the installation process.
- Reproduce issues - Help reproduce and check customer issues to allow us to find the root cause of the problem.
- Adherence to Service Level Agreements (SLAs): Ensuring that support activities are carried out within the defined SLAs, meeting or exceeding client expectations for response times, resolution times, and service availability.
- Monitoring and Maintenance: Monitoring the performance and health of the system to identify and address potential issues proactively. This includes troubleshooting issues and ensuring continuous operation of the system.
Basic Qualifications
- Be the voice of the customer back to the company.
- Strong communication skills and technical problem-solving skills.
- The ability to manage multiple urgent issues in parallel.
- The ability to work with teammates in a collaborative manner to achieve a mission.
- An understanding of network communications and protocols, switches, routers, and mobile equipment (an advantage)
- Bachelors degree in engineering
- At least 2 years experience in a support role (an advantage)
What we offer
- We are all owners of the company! Stock options( Employee Ownership Program) that align your interests with the companys success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
- Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
Contact for Queries
- Karthic Chandran( Talent Acquisition Specialist) Karthic.Chandran
- Zepheny Ferrow(Talent Acquisition Manager-MEIA)
Employment Type: Full Time, Permanent
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