Technical Project Team Lead (Operations & Professional Services Team)

Key Information:

Location: Embassy 247 IT Park, Vikhroli, Mumbai

Workplace Type - Hybrid, with flexibility of working from home once/twice a week

Reporting to: Project Manager

Experience level: 6- 8 years

Primary stakeholders: Global Project Management team, Installation Team, Onboarding Team, Enterprise level clients

Core skills we consider: Project Management, Change request management, client management, installation of projects at client site, hardware knowledge related to sensors

Other skills we consider: (3As) Adaptability, Accountability and Attention to detail

Shift: Cater to India, UK and US business hours

About Freespace (afreespace.com):

We re a workplace technology company helping organizations to achieve three key outcomes:

Right size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design

Smart building automations: Streamlining processes by simplifying complex seating requirements and through occupancy driven control and automation

Exceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions

To achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments.

About Role

As the Professional Services Team Lead, you will be responsible for leading a team of professionals in implementing change management, quality control, and operational processes to ensure the delivery of high-quality services and adherence to service level agreements (SLAs). You will play a key role in setting up and implementing processes and maintaining up-to-date documentation to establish standard operating procedures (SOPs) that promote uniformity and consistency in our practices. Additionally, you will lead by example, providing mentorship, motivation, and guidance to team members, while ensuring accountability for delivery performance and KPI adherence.

Key Responsibilities

Qualifications and Experience

The Person

Highly accountable and responsible.

Ready to work in US-UK business hours.

Unafraid to own mistakes and brings best practice development derived from mistakes

Outstanding communication and presentation skills (written and verbal) to all levels of an organization across globe

Strong facilitation skills, Strong technical proficiency, especially relating to mobile applications, web applications and development, systems integration and product release and support requirements.

Excellent organizational, tracking skills, and attention to detail.

Excellent interpersonal skills - both business facing and Engineering

Able to work flexible hours to support clients from various location across globe

Works well as a part of a team

Able to resolve problems quickly and calmly to achieve client goals

Able to work flexible hours to support clients from various location across globe

Freespace Global Perks

Paid annual leave and public holidays to support your work-life balance.

Paid sick leave if you should fall ill.

Private Health Mediclaim cover accidental benefit plan

Access to funded training (internal/external) to support your career development

Chance to refer friends and earn money through our generous Employee Referral Programme

Global employee award program giving us the opportunity to recognize and celebrate success.

Chance to get involved in shaping our culture by joining one of our Employee Resource Groups

A creative and engaging company culture right across the business.

Start Date: ASAP