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Asst. Team Lead-Originations
Mphasis
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary -
Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.
Essential Job Functions:
Ensure the SLAs and KPI Targets as specified by the client are met consistently
Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product
Conduct huddle/ trainings for process changes / areas of improvement at defined intervals
Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert
Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels.
Strong attention to detail and comprehension of various control reports
Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in Promoter zone
Comply to all ISO ISMS related protocols
Preparing service quality plan including quality control, assurance improvement for the agents to create comprehensive quality program for the process
Maintain staffing requirements as specified from time to time
Control attrition through employee engagement activities
Leading and participating in projects;
Ensuring alignment between Client and delivery team by regularly attending calibration/coaching excellence sessions
Monitoring results and KPI data to drive performance and Team member behaviors including team goals
Conduct periodic appraisals of team members
Publish daily, weekly Monthly reports
Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc...) to ensure smooth functioning of the process.
Identify portfolio risks resulting from the clients underlying business practices
Requirements:
This role requires a wide variety of strengths and capabilities, including:
Should be graduate from recognized university
Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review
Prior team handling experience is a must
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production-oriented environment
Good interpersonal skills
Good understanding of key back-office operations metrics
Good analytical skill
Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.)
Good planning skills
Good balance between people, process clients
Good client management relationship building skills
Ability to work in 24/7 process and mostly in US based shift pattern
Open to Work from Office
About Mphasis
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Mphasis Benefits
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Cafeteria 
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Mphasis Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore, Karnataka Office
Headquarter
Mphasis Limited, Bagmane Laurel, 1st Floor, Tower A, , Bagmane Technology Park, C V Raman Nagar, Bangalore, Karnataka 560093
Bengaluru/Bangalore, Karnataka
560093
560093
Bengaluru Office
Mphasis Limited
Global Technology Village SEZ,
Survey Nos. 12/1, 12/2,29 & 30,
Mylasandra & Patanegere Villages,
RVCE post, Kengeri Hobli,
Bangalore
Bengaluru
560059
560059
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