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147 Mphasis Jobs
Team Lead- Call Center Rep.
5-8 years
₹ 4.65 - 15L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Team Lead- Call Center Rep.
Mphasis
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Team Lead- Call Center Rep
Company Overview
Digital Risk s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients
Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the U
S
, supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators
S
, supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators
Position Overview
The Closing Team Lead/Assistant Manager primary responsibilities include guiding the Closers to daily, weekly and monthly production goals, while ensuring the level of expected service, quality and integrity of the loans are maintained
The Closing AM will be responsible for having one on one coaching sessions with the team members to instill awareness of the team member goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success
The Closing AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes
Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills
The Closing AM will be responsible for having one on one coaching sessions with the team members to instill awareness of the team member goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success
The Closing AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes
Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills
Essential Job Functions
Provide leadership to a team consisting of 8-15 residential mortgage Closers
Ensure all loans are worked appropriately, within required regulatory and SLA timeframes and documented properly
Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed
Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements
Organize and monitor workflow to ensure production and quality expectations are met
Pipeline Monitoring to ensure SLA metrics are met each day, loans are closed and funded on time, Closing Disclosures (CDs) are accurate and within compliance, wires are requested, and funding documents are complete and accurate
Maintain current knowledge of scope requirements and processes and promptly communicate changes to the team
Assist in resolving closing issues or customer escalations as they arise with priority and a sense of urgency
Address personnel issues with guidance from Unit Leader and Human Excellence team
Requirements
Conversant in minute details of TRID regulatory requirements, including timelines, tolerances, cures, etc
Minimum 2-3 years Origination background with an emphasis in closing first mortgage residential loans under U
S
secondary marketing and regulatory guidelines
with supervisory experience over a closing team within the past year
S
secondary marketing and regulatory guidelines
with supervisory experience over a closing team within the past year
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production oriented environment
Must be able to work in a high stress environment while delivering a high-level of customer service
Must be willing and able to work as part of a team
Must be able to promote and foster a positive work environment
Good computer skills/knowledge-paperless environment
Candidates must be okay to work rotational and US night shifts
(24/7)
(24/7)
Digital Risk is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace
This is not intended to be all-inclusive
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
About Digital Risk
Employment Type: Full Time, Permanent
Read full job descriptionMphasis Interview Questions & Tips
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What people at Mphasis are saying
Rating based on 55 Team Lead
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Provides good career opportunities and open door policy.
- Skill development - Good
+4 more
Dislikes
Should focus on salary hikes
- Salary - Poor
Team Lead salary at Mphasis
reported by
359
employees
with 5-13
years exp.
₹5.3
L/yr - ₹19.1
L/yr
38%
more
than the average Team Lead Salary in India
View more details
What Mphasis employees are saying about work life
based on 8.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mphasis Benefits
Submitted by Company
Cafeteria 
Health Insurance Soft Skill Training Job Training
Submitted by Employees
View more benefits 
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Mphasis Pune Office Locations
Pune Office
Mphasis Software & Services India P, No. 33, 2nd Floor, Sakar 10, Sassoon Road, Opp. Jehangir Hospital, Camp, Swargate
Pune
Maharashtra 411001
Maharashtra 411001
Pune Office
Mphasis Limited, Magarpatta, Cybercity, Tower IV, Magarpatta City, Hadapsar
Pune
Maharashtra 411013
Maharashtra 411013
Walk in drive- Non voice Banking and capital market
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₹ 1.75 - 3.75L/yr
Pune
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