Zoo Media - Director - Client Services (4-6 yrs)

Strategic Planning and Communication:.

- Develop and communicate Annual Operating Plans (AOP) based on client briefs, adapting them to changes in client needs or digital platform policies.

- Lead client pitching process by generating innovative concepts in collaboration with internal teams.

Brand Positioning and Differentiation:.

- Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.

Quality Analysis and Innovation:.

- Analyze business-as-usual (BAU) operations to identify opportunities for experimentation and innovation.

Performance Analysis and Reporting:.

- Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.

Resource Planning and Contract Management:.

- Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.

Financial Management:.

- Maintain monthly client P&Ls, ensuring billing targets are met.

Brief Review and Approval:.

- Review and vet client briefs, ensuring alignment with execution plans and strategies.

Client Relationship Management:.

- Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.

- Establish clear benchmarks and review timelines to ensure client satisfaction.

- Follow up on overdue payments, acting as a point of contact for high-priority escalations.

Legal Compliance and Education:.

- Educate team members on legal considerations, ensuring campaigns adhere to legal boundaries.

Strategic Inputs and Innovation:.

- Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.

Team Development and Training:.

- Conduct weekly team meetings, provide feedback, and mentor teams for proactive problem-solving.

- Structure training programs with the L&D team to improve work quality and specific competencies.

Team Growth:.

- Hire capable independent resources that can understand, communicate and execute client briefs accurately.