exchange4media - Client Servicing Role (2-5 yrs)

exchange4media is a leading platform in the marketing, media, and advertising industry, known for its specialized publications and influential events.

Responsibilities :

- Managing client centric operations & ensuring client satisfaction by achieving delivery & service quality norms.

- Building and maintaining healthy business relations with clients ensuring high customer satisfaction by achieving delivery & service quality norms.

- Assist with inputs and data required for conducting reviews for arriving at strategic decisions

- Update sales MIS tracker on daily, weekly & monthly basis with correct reports. Collating,

- Compiling & preparing MIS regularly

- Extensive calendar management, requiring interaction with both internal and external teams

- Responsible to prioritize and manage multiple projects simultaneously

- Ensure confidential information is securely handled with high level of integrity & discretion

- Provide support to Sales & Events team. This includes fixing appointment & organizing meetings & tele- conferences, video conferences, drafting agendas, minute preparation, handling official & business correspondence.

- Develop system of follow up, track on pending assignments, MIS and assist sales/events team for feedback, coordination & information.

- Internal office Liaising on the behalf of sales/events team, especially with edit, design and technical support

- Support to leadership and team, often with deadline pressures and conflicting priorities

- Assist with inputs and data required for conducting reviews for arriving at strategic decisions

Skills/Experience :

- Knowledge of media, marketing, advertising, technology industry would be preferred.

- Ability to organize, plan, present and close deals in a logical manner.

- Excellent communication skills with the ability to communicate and build rapport at a senior level