Head - eCommerce & Quick Commerce (4-10 yrs)

Role Summary:

The Quick Commerce Lead is responsible for driving the strategy, execution, and growth of the company's quick commerce operations. This role focuses on creating and executing an end to end Quick commerce business model for brands. Major facets of the role include - JBP creation, product selection, pricing strategy, supply chain coordination, inventory management to last-mile logistics and customer service, all while meeting fast-paced delivery promises.

Role Responsibilities:

- Design, develop, and execute the overarching strategy for scaling brands quick commerce business across key market

- Leverage data analytics to improve customer satisfaction, reduce operational inefficiencies, and optimize delivery processes by identifying patterns and opportunities

- Work closely with marketing, tech, product, and customer service teams to synchronize efforts, create integrated solutions, and align on common business objectives.

- Collaborate with supply chain teams to forecast demand, optimize stock levels, and ensure products are available for immediate dispatch to meet customer expectations.

- Oversee and streamline last-mile delivery operations, ensuring fast and efficient delivery timelines.

- Manage relationships with third-party logistics partners and delivery teams.

- Ensure consistent customer satisfaction and address operational or delivery challenges proactively.

- Stay up to date on industry trends, customer preferences, and new technologies to drive innovation within Q-commerce.

- Manage platform partner relations to ensure commercial discipline basis agreement.