Patient Care Service - Senior Assistant

Role & responsibilities

• Appointment and admission of patients: Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers
• Registration: Complete the registration process in a timely and accurate manner
• Ensure the weekly rooster of OPD doctors is updated, especially doctors on leave
• Keep management informed about all important information/doctors and patients concerns, escalating to the right authority
• Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift.
• MIS: Maintain and generate process related data as and when required by the HOD
• Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience
• Provide patients with information regarding advised investigations and procedures
• Assist and direct patients that have come in for health check up
• Manage and record time spent by patient as mentioned in the standard operating procedure
• Co-ordinate for timely delivery of the report at the designated counter
• Maintain service standards as specified in the standard operating procedure
• Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis
• Interface with SRL Lab and other diagnostic areas for patients investigation reports
• Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface
• Proactively distribute feedback forms and seek suggestions from patients/attendants
• Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile
• Effectively utilize all communication systems
• Adhere and contribute to cordial inter and intra team relations
• Complete any other ad-hoc task assigned by the concerned superior

Preferred candidate profile

1 – 6 years of relevant experience