Forsys Software - Technical Architect - CRM Integration (10-12 yrs)

Salesforce Technical Architect

Experience : 10 + Years

Location : Hyderabad

Work Mode: Work from office

Responsibilities

- Excellent Communication (written, oral, and verbal), Presentation skills, Interpersonal and management skills

- Minimum of 10+ years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements

- Extensive solution definition experience including evident experience and knowledge of CRM System and Solution Architecture design (functional & technical), o Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints o Application and Integration patterns

- Relevant certifications, ideally in Salesforce, CloudSense or Architect certified

- Ability to engage with senior clients in a business-centric, business outcome-oriented dialogue

- Ability to articulate the relevant platform value proposition

- Customer-oriented and great at building client relationships

- Desire to work in a dynamic work environment and be creative within a team

- Proven ability to build, manage, and build a team-oriented environment

- Proven ability to work creatively and analytically in a problem-solving environment

- Desire to work in an information systems environment.

Requirements / Specifications

- Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain

- Work with clients to shape technical architecture and define and scope projects to address specific needs

- Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment.

- Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions, and automations

- Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state

- Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials

- Solutioning and effort estimation for requirements

- Defining delivery approach, plan, and staffing

- Define master data management, data migration & data integration strategies

- Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements

- Managing resource requirements and project team members

- Leading business and functional requirements definition and prioritization/scoping of requirements

- Complete fit gap analysis of functional requirements against Salesforce.com features and functionality

- Maintaining and coordinating communication with the customer throughout each project

- Disseminating best practices on solution positioning and delivery