Associate/Senior Associate Customer Experience

About Us.

Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry.

Our Online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button.

With a 0% commission model and using the latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldnt be in better hands.

We are in hyper-growth mode right now and working very hard to support restaurant partners who need orders without giving away all their profits.

Our products speak for themselves and with 20,000 restaurant partners across three continents already, our aim is to double that to 40,000.

The job roles and responsibilities are,.

Providing excellent customer service to our clients.

Fulfilling client requests.

Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier.

Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.

Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.

Deal with technical related queries and help educate the client to use our products to self-serve.

Understand, prioritise and escalate client feedback and feature requests to the internal product team.

Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.

Support members of the customer support team by being a mentor to new joiners.

Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world!.

Requirements.

The candidate should have the below skill sets,.

Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.

The ability to educate our clients on a range of products and services.

A genuine passion for helping others with a customer/client centric mindset.

The ability to work seamlessly as part of a team but also the ability to use your own initiative.

Proven customer support experience or experience as a Client Service Representative.

Familiarity with CRM systems and practices.

Benefits.

We offer.

Great work environment and friendly team culture competitive Pay.

Cab Facilities.

Medical Insurance.

Incentives.

These vacancies are urgent.

Immediate Interviews.

!.

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