Fonada - Presales Consultant - CPaaS/OBD/SMS/IVR (7-10 yrs)

Minimum Qualification: Graduate in IT or Computer Science

Company Overview:

- We are a rapidly growing player in the CPaaS (Communications Platform as a Service) industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features.

- We are now expanding our product offerings and looking for an experienced Pre-Sales Consultant with strong communication and technical writing skills to help showcase our innovative products and services to potential customers.

Job Description:

- As a Pre-Sales Consultant, you will play a pivotal role in articulating our product's value proposition to potential clients and partners.

- You will be responsible for explaining and writing detailed descriptions of all product features and APIs, while also engaging with customers in English to support pre-sales efforts.

KEY DELIVERABLES/ RESPONSIBILITIES:

- Product Documentation: Write clear, detailed, and user-friendly documentation for all product features, including SMS, OBD, IVR, Contact Center, and AI-backed modules.

- API Documentation: Provide technical descriptions and examples for API integrations, helping customers and developers understand how to use our APIs effectively.

- Pre-Sales Support: Engage with potential customers to understand their requirements, present tailored product demonstrations, and articulate how our CPaaS solutions can meet their business needs.

- Customer Engagement: Effectively communicate with customers in English via email, calls, and meetings to explain technical solutions in a clear and concise manner.

- Solution Proposals: Collaborate with the sales team to design and present compelling proposals for prospective clients, showcasing the benefits of our platform and how it can add value to their communication needs.

- Industry Expertise: Leverage your experience in the CPaaS industry to provide industry insights, trends, and best practices, helping clients understand how our solutions stand out in the market.

- Cross-functional Collaboration: Work closely with product development, marketing, and customer support teams to ensure alignment in messaging and feature understanding.

- AI Features Development: Participate in building and promoting new AI-backed features and ensure customers understand the value and application of these solutions.

- Client Relationship Management: Maintain strong relationships with clients during the pre-sales phase to ensure a smooth transition to the post-sales and implementation teams.

Requirements:

- Bachelor's degree in Engineering, Computer Science, or a related field.

- 7+ years of experience in the CPaaS industry- , particularly with SMS, OBD, IVR, and Contact Center solutions.

- Strong technical writing skills for product and API documentation.

- Experience in pre-sales, solution consulting, or similar roles.

- Excellent verbal and written communication skills in English.

- Proven ability to understand customer requirements and translate them into actionable solutions using our product suite.

- Familiarity with APIs, cloud-based communication platforms, and customer support solutions.

- Ability to work independently as well as in a collaborative team environment.

- Knowledge of AI-powered communication tools is a plus.

Preferred Skills:

- Prior experience working in the CPaaS industry or with telecom-related products.

- Hands-on experience with API integration and technical documentation.

- Knowledge of AI/ML integration in communication platforms is a bonus.

- Strong interpersonal skills and customer-facing experience.

- Proficiency with CRM tools and sales platforms.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunity to work with cutting-edge technology in the CPaaS and AI space.

- Collaborative and innovative work environment.

- Opportunities for career growth and learning