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Role Title: Pre-Sales Consultant (CPaaS OBD, SMS, IVR, Contact Center).

Role Vertical: IT.

Years of Experience: 3-to-10 years in CPaaS or related industry

Base Location: Sector-125, Noida.

Industry: Telecom.

Preferred Industry: Open.

Minimum Qualification: Graduate in IT or Computer Science.

Company Overview:

We are a rapidly growing player in the CPaaS (Communications Platform as a Service) industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features.

We are now expanding our product offerings and looking for an experienced Pre-Sales Consultant with strong communication and technical writing skills to help showcase our innovative products and services to potential customers.

Job Description:

As a Pre-Sales Consultant, you will play a pivotal role in articulating our product's value proposition to potential clients and partners.

You will be responsible for explaining and writing detailed descriptions of all product features and APIs, while also engaging with customers in English to support pre-sales efforts.

KEY DELIVERABLES/ RESPONSIBILITIES:

- Product Documentation: Write clear, detailed, and user-friendly documentation for all product features, including SMS, OBD, IVR, Contact Center, and AI-backed modules.

- API Documentation: Provide technical descriptions and examples for API integrations, helping customers and developers understand how to use our APIs effectively.

- Pre-Sales Support: Engage with potential customers to understand their requirements, present tailored product demonstrations, and articulate how our CPaaS solutions can meet their business needs.

- Customer Engagement: Effectively communicate with customers in English via email, calls, and meetings to explain technical solutions clearly and concisely.

- Solution Proposals: Collaborate with the sales team to design and present compelling proposals for prospective clients, showcasing the benefits of our platform and how it can add value to their communication needs.

- Industry Expertise: Leverage your experience in the CPaaS industry to provide industry insights, trends, and best practices, helping clients understand how our solutions stand out in the market.

- Cross-functional Collaboration: Work closely with product development, marketing, and customer support teams to ensure messaging and feature understanding alignment.

- AI Features Development: Participate in building and promoting new AI-backed features and ensure customers understand the value and application of these solutions.

- Client Relationship Management: Maintain strong relationships with clients during the pre-sales phase to ensure a smooth transition to the post-sales and implementation teams.

Requirements:

- Bachelor's degree in Engineering, Computer Science, or a related field.

- 8+ years of experience in the CPaaS industry- , particularly with SMS, OBD, IVR, and Contact Center solutions.

- Strong technical writing skills for product and API documentation.

- Experience in pre-sales, solution consulting, or similar roles.

- Excellent verbal and written communication skills in English.

- Proven ability to understand customer requirements and translate them into actionable solutions using our product suite.

- Familiarity with APIs, cloud-based communication platforms, and customer support solutions.

- Ability to work independently as well as in a collaborative team environment.

- Knowledge of AI-powered communication tools is a plus.

Preferred Skills:

- Prior experience working in the CPaaS industry or with telecom-related products.

- Hands-on experience with API integration and technical documentation.

- Knowledge of AI/ML integration in communication platforms is a bonus.

- Strong interpersonal skills and customer-facing experience.

- Proficiency with CRM tools and sales platforms.

What We Offer:

- Competitive salary and performance-based incentives.

- Opportunity to work with cutting-edge technology in the CPaaS and AI space.

- Collaborative and innovative work environment.

- Opportunities for career growth and learning.