Senior Executive - ORM

Senior Executive - ORM

Customer Experience Agent 9

About Junglee Games

With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.

Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

Job Overview

As a Senior Executive - Customer Experience (ORM) you are responsible for monitoring, managing, and enhancing a brand s or individual s online presence. The role involves tracking online mentions, responding to reviews and feedback, mitigating negative publicity, and implementing strategies to improve brand perception.

Key Responsibilities

Monitoring and Management

• Continuously monitor brand mentions, reviews, and online sentiment across platforms.

• Analyze feedback and online trends to provide actionable insights to the team.

• Track and manage the company s online presence on review platforms and social media.

Engagement

• Respond promptly and professionally to customer reviews and inquiries on various platforms.

• Address negative reviews or comments with tact and solutions to mitigate potential crises.

• Foster positive relationships with customers, influencers, and other stakeholders online.

Crisis Management

• Develop strategies to address and resolve reputational issues effectively.

• Act as the first line of defense in managing potential PR crises online.

Collaboration

• Work closely with the customer service team to address and resolve recurring issues highlighted online.

• Collaborate with SEO and marketing teams to improve the visibility of positive content.

Qualifications & Skills Required

Education and Experience

• Any graduation degree

• Minimum of 2 years of experience in Online Reputation Management, Social Media Management.

Technical Skills

• Proficiency in reputation management tools

• Strong understanding of SEO, and social media platforms.

Soft Skills

• Excellent communication, both written and verbal.

• Crisis management and problem-solving skills.

• Ability to handle feedback and work in a fast-paced environment.

• Strong attention to detail and analytical thinking.

Additional Requirements

• Knowledge of brand management principles.

• Ability to monitor and engage with online communities effectively.

Be a part of Junglee Games to:

• Value Customers & Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

• Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

• Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

• Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

• Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

• Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.

Know more about us

• Explore the world of Junglee Games through our website, www.jungleegames.com .

• Get a glimpse of what Life at Junglee Games looks like on LinkedIn .

• Here is a quick snippet of the Junglee Games Offsite 24

• Liked what you saw so far? Be A Junglee