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Online Reputation Management (ORM) Specialist
Fashion TV
posted 1mon ago
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Job Description
Department: Marketing
Reports To: Marketing Manager
Job Overview: We are looking for an experienced Online Reputation Management (ORM) Specialist to join our marketing team. This role is ideal for a proactive professional skilled in managing and enhancing brand reputations online. You will be responsible for monitoring, analyzing, and improving the online presence of our clients across various digital platforms.
Responsibilities:
- Monitor client brand mentions across social media, review sites, forums, and search engines.
- Implement strategies to improve online sentiment and resolve negative content/issues.
- Engage with online communities, addressing reviews, comments, and inquiries in a professional manner.
- Conduct sentiment analysis and generate detailed reports on online reputation trends.
- Collaborate with the content team to create positive, engaging content that promotes the brand.
- Identify and address potential PR crises by implementing quick and effective response strategies.
- Stay updated on ORM tools, digital trends, and best practices to ensure proactive reputation management.
- Develop long-term strategies for reputation building and crisis prevention.
- Work closely with clients to align ORM strategies with overall marketing goals.
Qualifications:
- Bachelor s degree in Marketing, Communications, or related field.
- 2+ years of experience in ORM, digital marketing, or PR, preferably in an agency setting.
- Strong communication, writing, and problem-solving skills.
- Experience with ORM tools and social media management platforms.
- Proactive, detail-oriented, and capable of managing multiple projects.
Employment Type: Full Time, Permanent
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What Fashion TV employees are saying about work life
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Strict timing
Alternate Saturday off
No travel
Day Shift
Fashion TV Benefits
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
Work From Home 
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