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FlowerAura - Executive - Customer Care (0-3 yrs)

0-3 years

FlowerAura - Executive - Customer Care (0-3 yrs)

FlowerAura

posted 11hr ago

Job Role Insights

Fixed timing

Job Description

Key Responsibilities:

- Respond to customer inquiries via phone and chat in a professional and timely manner.

- Provide accurate information about products and services and resolving issues.

- Maintain a positive attitude while handling customer complaints and queries.

- Document customer interactions and feedback accurately in the system.

- Collaborate with team members and other departments to ensure customer satisfaction.

- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.

- Stay updated on product/process knowledge and company policies.

Skills:

- Good Communication skills

- Should be fluent in Hindi & English.

- Strong interpersonal skills and empathy.

- Flexibility to work various shifts, including evenings and weekends.

- Prior BPO experience will be an additional advantage.


Functional Areas: Other

Read full job description

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What people at FlowerAura are saying

Customer Care Executive salary at FlowerAura

reported by 1 employee with 1 years exp.
₹1.8 L/yr - ₹2.3 L/yr
19% less than the average Customer Care Executive Salary in India
View more details

What FlowerAura employees are saying about work life

based on 33 employees
52%
59%
89%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

FlowerAura Benefits

Health Insurance
Cafeteria
Work From Home
Team Outings
Job Training
Free Transport +6 more
View more benefits

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