8 FlowerAura Jobs

Key Responsibilities:

- Respond to customer inquiries via phone and chat in a professional and timely manner.

- Provide accurate information about products and services and resolving issues.

- Maintain a positive attitude while handling customer complaints and queries.

- Document customer interactions and feedback accurately in the system.

- Collaborate with team members and other departments to ensure customer satisfaction.

- Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.

- Stay updated on product/ process knowledge and company policies.

Skills:

- Good Communication skills

- Should be fluent in Hindi & English.

- Strong interpersonal skills and empathy.

- Flexibility to work various shifts, including evenings and weekends.

- Prior BPO experience will be an additional advantage.