Tech Tales - Executive - Customer Care (0-3 yrs)

Roles and Responsibilities:

- Manage inbound customer inquiries related to internet services, technical support, and billing concerns.

- Conduct outbound calls to existing and prospective customers to promote services, troubleshoot issues, and enhance customer retention.

- Deliver a professional and customer-centric experience, ensuring high levels of satisfaction and loyalty.

- Identify and recommend relevant service upgrades based on customer needs.

- Accurately document interactions and resolutions within the CRM system.

- Handle escalations professionally and efficiently, ensuring prompt resolution.

- Maintain key performance metrics, including call handling time, first-call resolution, and customer satisfaction scores.

Skills & Qualifications:

- Exceptional communication skills - articulate, confident, and professional.

- Prior experience in international BPO/customer service (preferred); freshers with excellent communication skills may also be considered.

- Strong ability to multi-task and manage multiple customer interactions effectively.

- Proficiency in problem-solving and a keen ability to handle escalations with diplomacy.

- Willingness to learn and adapt to new tools, processes, and industry requirements.

- Ability to work under pressure while maintaining a positive and customer-oriented approach.

Office Location: Karapakkam, OMR, Chennai