Sr Executive- Key Account Management

Sr Executive-Key Account Management:
We are looking for an energetic and motivated professional to join our Customer Success
team with preferred experience in a similar role. In this role, one must apply empathy and a
unique ability to understand customer needs help directly drive FA's success.

Responsibilities:
Responsible for Account Management, Renewals & Upselling of Products at Customer Level.
Track and analyze Targets versus Achievements to ensure consistent performance and goal
alignment.
Work closely with external and internal stakeholders to ensure smooth and timely Project
Execution.
Assist with high severity requests or issue escalations as needed.
Guide client on product features and how to use them.
Lead Semi-Annual and Quarterly Business Reviews, focusing on strategic alignment and
value delivery for clients.
Monitor Customer Health and ensure key customer KPIs are green.
Ensure customer satisfaction and build strong customer relationships.

Who we're looking for:
Engineering graduates with 3-5 years of experience.
Excellent verbal & written communication & presentation skills.
Ability to multi-task and work in a challenging fast paced environment.
Go-getter attitude and a strong work ethic.
Proficient in MS Excel & PowerPoint.
Excellent problem-solving skills, attention to detail and solution-oriented attitude.
Enthusiasm about technology with demonstrated technical aptitude.

Why join us?
At FieldAssist, we foster a culture of innovation & collaboration where your ideas matter.
Join our dynamic team dedicated to personal & professional growth, comprehensive benefits
& a vibrant workplace.
Know us better here!
Website: https://www.fieldassist.com/people-philosophy-culture/
Culture Book: https://www.fieldassist.com/fa-culture-book
LinkedIn: https://www.linkedin.com/company/fieldassist/
Newsroom: https://www.fieldassist.com/newsroom/