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55 Flexera Software Jobs
Senior Technical Support Engineer
Flexera Software
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are a company that believes in challenging the status quo of the software industry and in making our customers successful in everything we do.
The candidate will be responsible for providing support to our Software Composition Analysis products via phone, email, and web . Strong problem solving skills and understanding of complex concepts are required to successfully troubleshoot and solve the customers issues in a timely manner . Providing outstanding customer satisfaction is a key element of this role. The candidate should also have a technical aptitude and desire to expand their technical knowledge.
Responsibilities:
Respond to customers experiencing technical issues via phone and e-mail in a timely , courteous and professional manner within agreed SLAs.
- Analyze logs, r esearch, diagnose, reproduce, and report defects, working with engineering and other support team members to provide time-sensitive resolutions.
- Understand, document, and explain application functionality to customers.
- Advocate on the customers behalf, guiding support tickets through the escalation process and take ownership of escalated issues and work with key stake holder until resolution .
- Document technical resolutions for publishing in the Support knowledge base/ FAQ
- Assist Flexera customers in setting up and implementing their solutions
- Train Flexera customers on how to configure and implement Flexera solutions
- Contribute to the Knowledge Base and use the existing KBs towards case resolution .
- Help identify and track application bugs and enhancement requests
- Identify and suggest process improvements
- Provide assistance to other team members
- Participate in Support Swarming meetings.
Required skills:
- E xperience or K nowledge of Windows Operating Systems, including both desktop and server .
- Experience or knowledge of Linux based system e.g. RHEL 7, Cent OS and Ubuntu. Knowledge of troubleshooting software running on Linux platforms.
- Basic programming and scripting knowledge e.g. PowerShell and use of R EST APIs.
- Fluent in verbal and written English
- Exceptional soft skills to effectively communicate with customer s and the ability to handle escalations in a time-sensitive environment.
- Ability to replicate customer s issue in-house.
- Ability to quickly learn new technologies .
Nice to have:
- General software licensing knowledge .
- Knowledge of Apache, LDAP, SSO , MySQL, MS SQL and query languages.
- Programming Knowledge or experience in any language e.g. Java , Python
- Experience with Active Directory, Group Policies & Security Certificates e.g. SSL
- General security knowledge or software vulnerability knowledge would be an advantag e
- Knowledge of networking concepts such as: proxy, load balancer, ports, firewall
- Experience with ecosystems and package managers such as: Git, Maven, Gradle, NuGet, NPM, PyPI , RPM
- Experience or knowledge of Container Platforms such as : Docker , Kubernetes
- Knowledge of AWS, IAM
Education:
Bachelor s Degree in Computer Science or related experience.
Employment Type: Full Time, Permanent
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What people at Flexera Software are saying
Senior Technical Support Engineer salary at Flexera Software
reported by
4
employees
with 3-4
years exp.
₹9.9
L/yr - ₹16
L/yr
39%
more
than the average Senior Technical Support Engineer Salary in India
View more details
What Flexera Software employees are saying about work life
based on 64 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Flexera Software Benefits
Submitted by Company
Competitive pay and bonus Health and mental wellness Competitive time off and new-parent support Retirement and employee investment program Student loan debt relief and tuition reimbursement
Submitted by Employees
View more benefits 
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Flexera Software Bangalore / Bengaluru Office Location
Bangalore / Bengaluru, Karnataka Office
Flexera Bangalore
Mahatma Gandhi Rd, Craig Park Layout, Ashok Nagar, 2nd Floor, 206, Bangalore, Karnataka 560001, IN
Bangalore / Bengaluru, Karnataka
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