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14 Fiserv Jobs

Advisor, Business Systems Analysis

2-5 years

Pune

1 vacancy

Advisor, Business Systems Analysis

Fiserv

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • IA will perform implementations for Fiserv s clients via telephone, e-mail, and web-based contact channels.
  • Deliver professional and timely client/internal communications regarding current implementation/support cases.
  • IA will thoroughly track, organize, and document all product and support related activities.
  • IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.
  • Handle mission critical projects during and after implementation.
  • Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.
  • Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
  • Discuss technical issues with business analysts and developers.
  • Recreate problems locally and identify underlying defects.
  • Perform technical evaluation of the defects.
  • Understand the impact of changes across the application.
  • Perform other duties as assigned .
Preferred Skills, Experience, and Education:
  • 6 - 10 years of relevant experience
  • Financial industry experience
  • Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date .
  • Analytical skills to assess client business needs , identify solutions, and manage requirements .
  • Work on multiple projects in parallel .
  • Excellent communication skills including written and verbal .
  • Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail
  • Proficient in computer systems and personal computer use
  • Knowledge of business methods and practices in the financial services industry is highly desirable .
  • Ability to work independently and collaboratively .
  • Creative problem-solving skills
  • Strong analytical and troubleshooting abilities.
  • Ability to exercise appropriate judgment/decision making skills to ensure client success.
  • Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority .
  • Work with internal teams on process improvements .
  • Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables .
  • Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.
Basic Qualifications:
  • Bachelor s degree in information technology/science or related fields
  • 6 - 10 years proven experience with client implementations / services, dealing with internal and external clients .
  • Good troubleshooting skills communication skills
  • Demonstrated planning skills.

Employment Type: Full Time, Permanent

Functional Areas: Analytics & Business Intelligence

Read full job description

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What people at Fiserv are saying

1.6
 Rating based on 10 Advisor reviews

Likes

Nothing as such

  • Salary - Good
  • +1 more
Dislikes

Work life balance and micro management

  • Skill development - Poor
  • +4 more
Read 10 Advisor reviews

Advisor salary at Fiserv

reported by 184 employees with 11-18 years exp.
₹17 L/yr - ₹42 L/yr
532% more than the average Advisor Salary in India
View more details

What Fiserv employees are saying about work life

based on 2.3k employees
68%
93%
76%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fiserv Benefits

Work From Home
Cafeteria
Health Insurance
Gymnasium
Team Outings
Soft Skill Training +6 more
View more benefits

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Fiserv Pune Office Location

View all
Pune Office
Fiserv Software Pvt Ltd, Cerebrum IT Park, Marigold complex, Kalyani Nagar Pune
Maharashtra 411014

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