Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

200 FIS Jobs

Program Manager Senior (BPO Domain/Transitions/ Executive level PPT)

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

10-15 years

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Program Manager Senior (BPO Domain/Transitions/ Executive level PPT)

FIS

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Data Analysis Project Management Operations Recruitment Business Process Management

+ 4 more

Job Description

In this Operations & Project Management Specialist (Individual Contributor) role, you will be responsible for tracking operational metrics, managing cross-functional projects, and providing executive-level reporting, presentations and insights. You will work closely with various teams and stakeholders to ensure business goals are met efficiently.

Your key responsibilities will include :

Operations & Metrics Management

Monitor and analyse key operational metrics across different lines of business (LOBs).

Track vendor insights, operational performance, and business actions on a regular basis.

Identify trends and provide recommendations for business improvements.

Project Management & Cross-Team Collaboration

Work with internal teams and external vendors to drive operational projects and initiatives.

Track project deliverables, milestones, and risks to ensure timely execution.

Support process improvement initiatives and business transformation efforts.

Executive-Level Reporting & Presentations

Prepare high-quality presentations and reports for executive leadership.

Translate complex operational data into meaningful insights and business strategies.

Present key business updates and recommendations in leadership meetings.

Vendor & Stakeholder Management

Provide vendor insights, track vendor performance metrics, and ensure SLA compliance.

Collaborate with stakeholders to align on business objectives and strategies.

. Comfortable working in 3PM to 12AM Shift.

What you Bring:

Experience: 10-15 years in BPO operations, business process management, or a similar role

Industry Knowledge: Strong understanding of BPO industry operations, terminologies, and best practices.

Collaboration Skills: Ability to work across multiple teams and departments to drive projects forward.

Data & Reporting Expertise

Advanced Excel skills (data analysis, reporting, dashboards).

Experience with operational metrics tracking and vendor performance analysis.

Project Management: Proven ability to manage and track business projects and process improvements.

Strong ability to prepare and present business insights to senior leadership.

Ability to work independently, drive initiatives, and influence stakeholders.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities

Employment Type: Full Time, Permanent

Read full job description

Prepare for Program Manager roles with real interview advice

What people at FIS are saying

Program Manager salary at FIS

reported by 17 employees with 15-23 years exp.

₹24.3 L/yr - ₹70 L/yr

86% more than the average Program Manager Salary in India

View more details

What FIS employees are saying about work life

based on 5.5k employees

75%

77%

82%

72%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare FIS with

TCS

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

HCLTech

3.5

Compare

Tech Mahindra

3.5

Compare

LTIMindtree

3.8

Compare

Mphasis

3.4

Compare

Hexaware Technologies

3.5

Compare

Cyient

3.7

Compare

Paytm

3.3

Compare

Fiserv

3.0

Compare

PhonePe

4.0

Compare

Care Health Insurance

3.6

Compare

HighRadius

2.9

Compare

Broadridge Financial Solutions

3.9

Compare

PayPal

3.9

Compare

MasterCard

3.9

Compare

Unimoni

3.9

Compare

PayU Payments

3.5

Compare

Visa

3.5

Compare

Similar Jobs for you

Specialist Manager at FIS Global Business Solutions India Pvt. Ltd.

Panipat, Yamunanagar + 4

10-15 Yrs

₹ 12-17 LPA

Senior Transitions Manager at Wipro Limited

Chennai

8-13 Yrs

₹ 14-19 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-12 Yrs

₹ 15-16 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

3-12 Yrs

₹ 15-16 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-14 Yrs

₹ 20-23 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-14 Yrs

₹ 20-23 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

4-16 Yrs

₹ 18-20 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

6-14 Yrs

₹ 20-23 LPA

Senior Manager at Sagality India

Bangalore / Bengaluru

12-18 Yrs

₹ 15-25 LPA

Program Manager at Amazon India Software Dev Centre Pvt Ltd

Chennai

5-14 Yrs

₹ 20-23 LPA

FIS Gurgaon / Gurugram Office Location

View all

Gurgaon / Gurugram (1)

Gurugram Office

FIS Global Business Solutions India Pvt. Ltd., 402, I Park, Plot No. 15, Udyog Vihar, Phase - IV Gurugram
Haryana 122016