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205 FIS Jobs
Program Manager Specialist
10-15 years
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Program Manager Specialist
FIS
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In this Operations & Project Management Specialist (Individual Contributor) role, you will be responsible for tracking operational metrics, managing cross-functional projects, and providing executive-level reporting, presentations and insights. You will work closely with various teams and stakeholders to ensure business goals are met efficiently.
Your key responsibilities will include :
Operations & Metrics Management
Monitor and analyse key operational metrics across different lines of business (LOBs).
Track vendor insights, operational performance, and business actions on a regular basis.
Identify trends and provide recommendations for business improvements.
Project Management & Cross-Team Collaboration
Work with internal teams and external vendors to drive operational projects and initiatives.
Track project deliverables, milestones, and risks to ensure timely execution.
Support process improvement initiatives and business transformation efforts.
Executive-Level Reporting & Presentations
Prepare high-quality presentations and reports for executive leadership.
Translate complex operational data into meaningful insights and business strategies.
Present key business updates and recommendations in leadership meetings.
Vendor & Stakeholder Management
Provide vendor insights, track vendor performance metrics, and ensure SLA compliance.
Collaborate with stakeholders to align on business objectives and strategies.
. Comfortable working in 3PM to 12AM Shift.
What you Bring:
Experience: 10-15 years in BPO operations, business process management, or a similar role
Industry Knowledge: Strong understanding of BPO industry operations, terminologies, and best practices.
Collaboration Skills: Ability to work across multiple teams and departments to drive projects forward.
Data & Reporting Expertise
Advanced Excel skills (data analysis, reporting, dashboards).
Experience with operational metrics tracking and vendor performance analysis.
Project Management: Proven ability to manage and track business projects and process improvements.
Strong ability to prepare and present business insights to senior leadership.
Ability to work independently, drive initiatives, and influence stakeholders.
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities - FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Employment Type: Full Time, Permanent
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What people at FIS are saying
What FIS employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
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