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Engaged Employer

FIS

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3.9

based on 5.5k Reviews

Video summary

208 FIS Jobs

Program Manager Specialist

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

10-15 years

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Program Manager Specialist

FIS

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Data Analysis Project Management Operations Recruitment Business Process Management

+ 4 more

Job Description

In this Operations & Project Management Specialist (Individual Contributor) role, you will be responsible for tracking operational metrics, managing cross-functional projects, and providing executive-level reporting, presentations and insights. You will work closely with various teams and stakeholders to ensure business goals are met efficiently.

Your key responsibilities will include :

Operations & Metrics Management

Monitor and analyse key operational metrics across different lines of business (LOBs).

Track vendor insights, operational performance, and business actions on a regular basis.

Identify trends and provide recommendations for business improvements.

Project Management & Cross-Team Collaboration

Work with internal teams and external vendors to drive operational projects and initiatives.

Track project deliverables, milestones, and risks to ensure timely execution.

Support process improvement initiatives and business transformation efforts.

Executive-Level Reporting & Presentations

Prepare high-quality presentations and reports for executive leadership.

Translate complex operational data into meaningful insights and business strategies.

Present key business updates and recommendations in leadership meetings.

Vendor & Stakeholder Management

Provide vendor insights, track vendor performance metrics, and ensure SLA compliance.

Collaborate with stakeholders to align on business objectives and strategies.

. Comfortable working in 3PM to 12AM Shift.

What you Bring:

Experience: 10-15 years in BPO operations, business process management, or a similar role

Industry Knowledge: Strong understanding of BPO industry operations, terminologies, and best practices.

Collaboration Skills: Ability to work across multiple teams and departments to drive projects forward.

Data & Reporting Expertise

Advanced Excel skills (data analysis, reporting, dashboards).

Experience with operational metrics tracking and vendor performance analysis.

Project Management: Proven ability to manage and track business projects and process improvements.

Strong ability to prepare and present business insights to senior leadership.

Ability to work independently, drive initiatives, and influence stakeholders.

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities - FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities

Employment Type: Full Time, Permanent

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