Windows Production / Application Support

Windows Production / Application Support - 24/7 Rotational Shifts

Are you curious, motivated, and forward-thinkingAt FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:
Team involves in ensuring seamless production support and client service delivery in a dynamic fintech environment. We are committed to maintaining an impressive uptime ,which is crucial for our Esteemed clients trust and satisfaction.

What you will be doing:

• Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Will be working in working 24/7 Rotational Shifts

What you bring:

• Should have 2-4 years of hands-on-experience in UNIX, Windows Production Support / Application support.
• Good experience in basic UNIX and windows commands - basic troubleshooting of monitoring alerts, patching activities and procedures.
• Good experience System and application monitoring Monitor schedule batch jobs and handling tickets (incidents)
• Must be good in documentation and Office products such as Word, excel, PowerPoint.
• Excellent communication skills to interact with US counterparts and external customers.

Added bonus if you have:

• ITIL and automation would be an added advantage.

What we offer you :

• A range of benefits designed to help support your lifestyle and wellbeing.
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities - FIS is your final career step.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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