Network Analyst Senior

• We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex
• Were dynamic, every Worldpayer is empowered to make the right decisions for their customers
• And were determined, always staying open winning and failing as one
• Were looking for Senior Lead Engineer Network to join our ever-evolving Network Voice Administration Team to help us unleash the potential of every business
• Are you ready to make your markThen you sound like a Worldpayer

About The Team

• Our Customer Experience Worldpayers are at the heart of it all enabling us to provide world-class support to customers
• Unwavering dedication and full of enthusiasm, theyre always finding ways for us to grow together
• We are establishing a voice network engineer function that plays a crucial role in providing reliable network routing to support Worldpays global voice and digital traffic for both contact center and back-office functions

What Youll Own

• As a Voice Network Engineer, implements Worldpay's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of the cloud architecture
• Collaborate with stakeholders to understand business requirements for both voice and digital channels supporting contact center and back-office functionalities
• Works with the Architecture team to design, develop, and deploy APIs, consume APIs
• Manage voice systems and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions
• Build call-flow designs, chat and integration to backend systems using application program interfaces (API)
• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements
• Review support tickets and oversee any support questions from other team members that might be working on one of those tickets
• Document and design call flow diagrams to ensure that all call variables have been accounted within routing plans
• Review functional and technical designs to identify areas of risk and/or missing requirements
• Provide off-hour, on-call and weekend coverage as required
• Other related duties assigned as needed
• Where youll own it
• Youll own it in our modern Indore hub
• With hubs in the heart of city centres and tech capitals, things move fast in APAC
• We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe

What You Bring

• 4+ years of experience supporting NICE CXone Contact Center
• 4+ years of experience with NICE CXone Studio custom scripting
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, eg executive, management, individual contributors
• Experience integrating 3rd party APIs

Worldpay Perks What Well Bring For You

• We know its bigger than just your career
• Its your life, and your world
• Thats why we offer global benefits and programs to support you at every stage

Heres a taste of what you can expect

• A competitive salary and benefits
• Time to support charities and give back to your community
• Parental leave policy
• Global recognition platform
• Virgin Pulse access
• Global employee assistance program