Senior Lead Analyst Technical Report

• We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex
• Were dynamic, every Worldpayer is empowered to make the right decisions for their customers
• And were determined, always staying open winning and failing as one
• Were looking for Senior Lead Analyst Technical Report to join our ever-evolving Service Management team to help us unleash the potential of every business
• Are you ready to make your markThen you sound like a Worldpayer

About The Team

• Our Customer Experience Worldpayers are at the heart of it all enabling us to provide world-class support to customers
• Unwavering dedication and full of enthusiasm, theyre always finding ways for us to grow together
• We are building a world class IT Service Management (ITSM) team from the ground up, using technology and knowledge to empower colleagues to delivery exceptional market leading services to our internal and external clients
• This is your opportunity to join the rapidly growing international Governance, Improvement Reporting team, with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence
• Leveraging an Agile-aligned framework to provide innovative data solutions driving real business value to both our internal and external customers

What Youll Own

• Forming an important part of a team of reporting engineers delivering best-practice data management, analysis, and reporting solutions in an Agile-aligned team
• User engagement and scope capture, to understand their strategic goals and for delivery of analysis/reporting solutions
• Design and delivery of analysis/reporting solutions to end users and ensuring they can drive value through data/analytics capabilities and technology
• Ongoing support of solutions, including incident break-fix and bug-fix work
• Use of multiple Servicenow functions/modules to create real-time, dynamic analytics dashboards and provide reporting functions to end users
• Take personal responsibility for quality of your individual deliverables, and contribute to the quality assurance of your teams deliverables
• Become an integral part of the wider team, supporting key projects and programs critical to its success

Where youll own it

• Youll own it in our modern Indore/Pune/Bangalore hub
• With hubs in the heart of city centres and tech capitals, things move fast in APAC
• We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe

What You Bring

• Servicenow Reporting: An exceptional knowledge of the Servicenow reporting functionality
• Servicenow Performance Analytics: A comprehensive knowledge of the Servicenow Performance Analytics functionality
• Servicenow Process Mining: A comprehensive knowledge of the Servicenow Process Mining functionality
• Servicenow Data Architecture: An excellent knowledge of the Servicenow database structure and data architecture
• Servicenow KPIs / Metrics: A good understanding of KPIs, metrics and other Servicenow measurement methodologies
• Report Development: Creating interactive dashboards and reports in Servicenow that provide clear, actionable insights and meet user needs
• Data Analysis: Analysing data to understand trends, patterns, and insights and support colleagues in their reporting design and use
• Communication: Effectively conveying complex data insights in a clear and understandable manner to stakeholders, and able to tailor results into language appropriate for the audience
• Problem Solving: Strong analytical and problem-solving skills with an eye for detail
• Open Minded: A willingness to learn and adapt with a positive attitude to challenges and opportunities
• Detail Minded: These responsibilities require a robust understanding of data reporting, and meticulous attention to detail / aesthetic
• Specialist Skills: Skilled at using the Microsoft environment and tooling suites including Azure Database/Platform knowledge and Power BI Workspace/Gateway administration
• Added Bonus If You Have
• Experience in the IT service industry and especially ITIL
• Experience in development methodology
• Familiarity with use of a wiki for documentation

Worldpay Values

• Determined You stay open winning, and failing, as one
• Always looking for solutions that add value
• Inclusive You collaborate, encouraging others to perform at their best, always welcoming new perspectives
• Open You work across borders, working with your team to achieve your collective goals