Team Lead-US Accounting Team

Role & responsibilities

Client Oriented

• Managing portfolio of 5-10 clients as Client Engagement Manager.
• Conducting weekly client calls to ensure client satisfaction.
• Handling client escalations if any.
• Nurturing client relationships and capturing further business opportunities with clients.

Team Oriented  

• Managing total team of 8-10 members which is a combination of Bookkeepers, US Accountants and Sr. US Accountants.
• Managing work allocation and resource bandwidth.
• Ensuring that team is performing with desired accuracy levels.
• Reviewing the teams work and attending to teams queries on need basis.
• Drafting SOPs or preparing Loom Videos for various processes.
• Conducting one to one or common training sessions as and when needed.

Management Oriented

• Periodic reporting on.
• Team performance.
• Client satisfaction index.
• Resource Bandwidth Allocation.
• Active contribution to process improvement and L & D is expected

Preferred candidate profile

• Fluent written and verbal English communication is a must
• Exposure of handling overseas clients is a must
• Prior experience of handling team of 2 members is necessary
• Ability and willingness to handle multiple clients is necessary
• Good knowledge of US Accounting process is necessary

Perks and benefits

• Opportunity to work with a fast-growing company with multiple options for your career growth.
• A supportive and inclusive work environment that values your ideas and contributions
• Upto 24 paid leave days excluding 10 paid annual holidays
• Paid Maternity and paternity leaves
• Comprehensive health and insurance policies
• Professional training and development
• No Night shifts
• Fun-Friday events
• Work-Life Balance