Assistant Manager -Customer Service

Roles and Responsibilities

• Manage customer relationships to drive sales growth, retention, and satisfaction.
  
• Identify new business opportunities through proactive outreach and relationship building.
  
• Develop and execute strategies to increase revenue from existing customers.
  
• Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  
• Analyze market trends and competitor activity to stay ahead in the industry.
  

Desired Candidate Profile

• 3-8 years of experience in Key Account Management or similar role.
  
• Proven track record of driving sales growth, improving customer retention rates, and increasing revenue.
  
• Strong understanding of Customer Focus principles and ability to apply them effectively.
  
• Excellent communication skills with the ability to build strong relationships with clients at all levels.