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Digital Transformation Analyst II
5-10 years
Mumbai
1 vacancy
Digital Transformation Analyst II
FIS
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Digital Transformation Analyst II
(Lead Analyst - Digital Transformation)
BI_Insights
Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Job Description:
Career level professional individual contributor role. Experienced, fully qualified professional with a full understanding of their area of expertise. Works independently on problems of diverse scope.
About the Team
Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge, and a desire to excel in the financial world.
What You will do
- Analyze new and existing customers KPI performance and develop Back office/ Contact center improvement plans
- Collate content for inclusion in various reports
- Create & publish combination of daily, weekly, monthly, quarterly, annual, and ad hoc reports
- Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting
- Responsible for successful delivery of contact center improvement recommendations resulting in highly satisfied, referenceable clients
- Work with cross functional teams to understand the data extracted from different applications
- Create reports/dashboards on Excel/Power BI/Tableau
- Extract/Transform/Load data from large scale databases or information systems to create custom datasets or models.
- Analyze and summarize data into graphs, charts, plots and reports for management use in support of call center operational and business objectives.
- Provide recommendations for improvement and written documentation that relates to analysis of data.
- Research data anomalies and issues.
- Create tables, figures, listings, or other references for use in reports and presentations of analysis.
- Documents the Key Business challenge & articulate problems to the implementation team
Primary Skill
- Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
- Good Proficiency with Office 365 applications (i.e., Outlook, Teams, SharePoint, PowerPoint, etc.)
- Good understanding of KPIs
- Experience with data visualization using different visualization tools (Power BI, Tableau etc)
- Strong Knowledge of SQL, stored procedures, Functions, Trigger etc.
- Strong critical thinking skills and attention to detail
- Strong organizational and multitasking skills with ability to balance competing priorities
- Deployment and implementation of digital transformation tools and technologies
Employment Type: Full Time, Permanent
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People are getting interviews at FIS through
People are getting interviews through
(based on 323 FIS interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
39%
17%
11%
9%
5%
3%
16% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at FIS are saying
Rating based on 1 Digital Transformation Analyst
review
Anonymous · Business Analytics Team
Likes
You can learn new things.
Dislikes
Salary is not good it's below average.
Read 1 reviewDigital Transformation Analyst salary at FIS
reported by
17
employees
with 3-10
years exp.
₹6
L/yr - ₹10.3
L/yr
7%
less
than the average Digital Transformation Analyst Salary in India
View more details
What FIS employees are saying about work life
based on 5.3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIS Benefits
View more benefits
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