Managed Service Change Analyst Senior

GENERAL DUTIES RESPONSIBILITIES
Work with clients and BPaaS Operations teams to elicit high-level requirements and capture business needs.
Clearly articulate and document business requirements and translate it into functional specifications.

Provide analytic support by coordinating data extraction from various databases and data interpretation.

Develop strong partnerships with clients that focus on being a trusted advisor.
Work with Project Managers, Architects, Developers, and other team members to design solutions.

Participate in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results.
Follow change management process regarding change deployment.

EDUCATION REQUIREMENTS

Bachelor s degree or equivalent qualification.

GENERAL KNOWLEDGE, SKILLS ABILITIES
Knowledge of financial services industry.

Proven delivery track record of working as a Business Analyst in a fast-paced, multi-project environment.

Knowledge of end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development.

Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases, etc.

Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.

Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

FIS JOB LEVEL DESCRIPTION

Advanced professional individual contributor role with broad understanding of their area of expertise. Resolves complex issues requiring in-depth knowledge and skills. Exercises judgment in decision making, determines approach, methods and procedures to use on new assignments. May coordinate and guide the work of others. Typically, 6+ years experience.

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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