AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
i
FIS
Compare
All Filters
200 FIS Jobs
Technical Support Representative
1-3 years
Mumbai
1 vacancy
Technical Support Representative
FIS
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Shift timing : 9 hours shift between 6 .00 PM to 6.00 AM IST
- Entry level role. Basic help desk skills with moderate level of proficiency. Works under close supervision while learning different aspects of level one support. Recognizes importance of customer satisfaction and works towards achieving high levels of customer satisfaction daily.
- Provides desk-side assistance in resolving technology support issues.
- Performs installations, repairs, upgrades, backups and other maintenance tasks.
- Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Asks probing questions to gather relevant information on routine and complex calls.
- Uses effective listening skills to develop understanding of client questions or issues.
- Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
- Recommends solutions including new acquisitions and upgrades.
- Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
- Knowledge of basic problem resolution and escalation practices
- Ability to provide appropriate level of support and guidance with
- Effective use of listening skills to develop an understanding of
- Client inquiries and problems
- A range of benefits designed to help support your lifestyle and wellbeing
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities - FIS is your final career step!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Representative roles with real interview advice
What people at FIS are saying
Rating based on 5 Technical Support Representative
reviews
Anonymous · Other
in Mumbai
Work environment is fine. Rest, pathetic.
This employer does not care about its employees. I don't know if that is the case for all the departments. But, for which I work, I can assure that there is hell lot of loop holes. Managers are rude. If we take up a problem to them, they say that you are free to resign and the market is open for you. They have built up a KRA that we..Read More
- Salary - Bad
Technical Support Representative salary at FIS
What FIS employees are saying about work life
FIS Benefits
View more benefits
Compare FIS with
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
LTIMindtree
Mphasis
Hexaware Technologies
Cyient
Paytm
Fiserv
PhonePe
Care Health Insurance
HighRadius
Broadridge Financial Solutions
PayPal
MasterCard
Unimoni
PayU Payments
Visa
InP - Financial Services Account Associate II
0-5 Yrs
Hyderabad / Secunderabad
InP - Financial Services Account Associate I
0-5 Yrs
Hyderabad / Secunderabad
Financial Services Account Associate Specialist
1-3 Yrs
Hyderabad / Secunderabad
