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Technical Support Representative
Wing Assistant
posted 7hr ago
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Key skills for the job
Job Description
1. Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.)
2. Provide tech support via phone, email, and chat
3. Help provide, update, and regularly send out invoices
4. Guide customers through the initial stages of interaction with the platform/product
5. Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs
6. Document customer interactions in the CRM and keep records up to date.
7. Use the clients ticket system to track service requests and customer feedback.
Qualifications:
At least 1 year proven experience as a Technical Support Representative
Excellent English communication skills, both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive confident with keen attention to details
Able to work on a graveyard shift
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps
Employment Type: Full Time, Permanent
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