Analyst Programmer

About your team

About your role
STORM (Support Team for Online Retail Middle-Tier) is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key applications which underpin Fidelity s major business operations. The main responsibility of this team is to ensure Fidelity s Retail platform is functioning correctly, available and providing excellent performance. The team is also responsible for handling critical business impacting issues affecting the platform - looking to not only fix issues - but ensure long term resolutions are found.

The key functions of this group include:

Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL.

Service restoration subsequent to unanticipated outages / disruptions.

Driving root cause detection and resolution and ensuring these are advised back to all delivery groups.

Advising Release Management of the best way to release new functions onto the production platform.

Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.

Identification of and driving application related service quality improvement.

Reviewing proposed technical solutions for new projects to ensure that are fit for purpose.

Applications within the portfolio include:

Global Digital Wealth

End Investor

Advisor Workstation

DESecure

Multiple Presentation Middle-tier services

The successful candidate will play a proactive role in the support of one or more of the above applications / systems.

The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues.

About you

Ideal candidate should have 2-5 years experience working as a support engineer:

Willing to work in Support (Along with UK Shifts 24X7 On-call On rotation)

Experience in Node.js for backend and React.Js for frontend (hands-on) - MERN stack

Working knowledge of Python, Django, CMS development or support experience

Knowledge of AWS

Experience in software delivery in agile methodologies.

Experience of DevOps toolchain such as Terraform, Ansible, Jenkins and Bamboo

Test Driven Development with CI/CD pipelines

Strong communication skills a customer centric focus.

Experience with containers technologies will be advantageous

Hands-on technical development for tactical fix automations

Good analytical, problem-solving and documentation skills.

Calm approach when under pressure

Solid people networking and collaboration skills

Self-motivated, self-starter, team-player

Excellent communication

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